Associate Engineer – System Analyst (388 views)

Bangalore
September 8, 2021

Company Profile : Enphase Energy

Enphase is the world’s leading provider of microinverter-based solar, storage, and energy management technology. We are advancing a sustainable future for all

Company Website : www.enphase.com

Job Position : Associate Engineer – System Analyst

Job Location : Bangalore

Qualification : BE/B.Tech – CSE,IT,ECE

Experience : 0 – 2 Years

Salary : As Per Company Standards

Eligibility Criteria For Enphase Energy Jobs 2021 :
  • Educational Qualification: BE/B.Tech – CSE,IT,ECE
  • 60% or 6.5 GPA and above throughout without any running backlogs
  • 2020/2021 graduates
Job Description For Enphase Energy Jobs 2021 :

Be a part of the storage engineering team, helping to triage and resolve complex customer escalations and questions from internal teams.  We are looking for a Associate System Analyst Engineer

Duties and Responsibilities:

  • Act as the bridge between customer support and engineering teams by helping customer support team to diagnose and resolve customer problems
  • Develop tools and automation to prevent the issues from occurring in the future.
  • Handle, coordinate, and resolve escalations from the customer support team into engineering teams
  • Use administrative interfaces, database queries, and reviewing source code to diagnose and resolve customer problems.
  • Investigate and resolve system performance issues/analysis using variety of tools including python,ruby,shell scripts,quicksight
  • Run reports at internal customer requests
  • Write up on HW/SW issues as bugs and resolve or escalate.
  • Analyze logs, diagnose hardware/software faults, apply known fixes, find new solutions
  • To provide L-2/L-3 support to resolve field issues/queries
  • Train Customer Support team
Skills Required For Enphase Energy Jobs 2021 :
  • Electrical/Computer Engineering/Computer Science Degree
  • Should have a “let’s do” attitude
  • 0-2 years’ Experience working with product support role
  • Basic programming skills and knowledge in at least one language: Ruby, Bash, Perl, Python etc.
  • Basic working experience in Unix/Linux environment. Networking, shell,python scripting skills a plus.
  • Previous experience as application engineers is good to have
  • Highly organized, able to multi-task, the ability to work individually, within a team, and with other groups
  • Experience with software development release cycles and software QA processes highly desired
  • Service-oriented personality and willing to work in night shift when needed.
  • Excellent verbal and written communication skills, including information consolidation and presentation
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